Return & Cancellation Policy

Thank you for shopping with Khetar Fresh. We strive to offer high-quality products and a smooth purchase experience. Please read our policy carefully before placing an order.

1. No Return Policy

Due to the nature of our products (food & consumables), we do not accept returns once an order has been delivered, regardless of whether the product has been opened or not.
All sales are considered final.

However, if you receive:

• A damaged product

• A wrong item

• A product with packaging tampered at delivery

You must notify us within  24 hours of delivery along with unboxing images/videos as proof.

Eligible cases will be resolved with a replacement or store credit.

2. Cancellation Policy

• Orders can be cancelled only within 24 hours of placing the order.

• After 24 hours or once the order is processed/shipped, cancellations will not be accepted.

• Refunds for approved cancellations will be processed within 5–7 business days to the original payment method.

3. Incorrect or Incomplete Address

If the order fails to deliver due to:

• Incorrect address

• Wrong pin code

• Customer unavailable at delivery

• Failed delivery attempts

The customer will be responsible for re-shipping charges. No refund will be issued in such cases.

4. Refund Eligibility

• Refunds are only applicable if:
• Order was cancelled within the allowed window 
• Product was damaged, tampered, or incorrect
  
• Replacement is not possible
• Refunds are made to the original payment method and may take 5–10 working days depending on the bank or payment provider.

5. Contact for Support

For order issues, cancellations or claims, reach out to us at:

📧 Email: marketing@khetar.com

📞 Phone: +91 9820687619
📍 Address:  107,109, A wing, Solaris 1, Sakivihar Road, Powai, Mumbai- 400072

By placing an order with us, you agree to this Return & Cancellation Policy.